NDIA Workforce Capacity and Capability 2017
Client: National Disability Insurance Agency (NDIA)
Role: Senior Management Consultant (via Apis Group)
Sector: Government & Public Sector
Note on Role Attribution: This project was undertaken by Hannah Europe-Finner while engaged as a consultant with Apis Group. It reflects professional experience prior to founding AlgoRhythm Consulting
Challenge
How do you make a national insurance scheme more efficient, scalable, and fair?
As the NDIS expanded toward full implementation, the NDIA needed to better understand how workforce data, systems, and structure were supporting delivery. The NDIA, serving over 460,000 Australians with disability, needed to improve both its workforce capacity [size] and capability [skill]. The goal: build an agency that could scale with growing demand while staying responsive to individual needs.
Approach
Hannah developed a national Discovery to investigate the factors affecting workforce performance. This included:
Comparing actuarial forecasts with real-world staffing data
Analysing recruitment, retention, onboarding, and workforce systems
Assessing the role of technology in enabling remote and mobile staff
The work focused on systemic clarity, future-ready operations, and equity in access.
Expected Results & Impact
Mapped key gaps in workforce modelling and data integrity
Identified regional resourcing shortfalls of up to 20%
Highlighted opportunities to improve onboarding, retention, and staff capability
This project laid critical foundations for ongoing resourcing in one of Australia’s most complex federal programs.
Why It Matters
At AlgoRhythm, we believe public systems should work for the people they serve.
This work directly aligns with our mission to make complex public services more tailored, equitable, and outcomes-focused.
About AlgoRhythm Consulting
Hannah Europe-Finner
Led by Hannah Europe-Finner, AlgoRhythm Consulting helps organisations navigate complexity, embed meaningful change, and improve community outcomes. With deep expertise across government, healthcare, and civic services, we partner with purpose-driven teams to deliver real impact.
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